Project Example - Turn-Key Creation of Call Centers

Project Activities

• Business planning
• Designing the organizational structure
• Sourcing of personnel
• Sourcing (purchasing) of hard and software, as well as system technology
• Specification of system requirements
• Ensuring that the locations / premises are available on time
• Design of call processes / creation of agent scripts
• Selection and training of employees

Project results:

• Launching of call centers within existing companies and start-ups in the following industries: telecommunications, utility, public administration, marketing agencies, travel, banking, ...
• Launching of operations with up to 200 agents within weeks including solving contingency issues
• Ensuring operational excellence from the first day of operations
• Creating a successful organization with highly motivated employees